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Booking Policies

To keep things fair for every client, please review our deposit, cancellation, no-show, and appointment policies before booking.

Appointment Requests

Submitting a booking request does not automatically confirm your appointment. Your booking is only confirmed once your request has been accepted and you receive a confirmation email.

50% Deposit

A 50% deposit of the service total is required to secure every appointment. Your booking is not fully secured until the required deposit has been recorded or paid. The remaining balance may be paid by EFT or card on the day.

Cancellations

Cancellations must be made at least 24 hours before your scheduled appointment. Cancellations made in good time carry no fee.

Late Cancellations

Cancellations made within 24 hours of the appointment may result in a fee of 50% of the appointment total. Where a deposit has already been paid, the forfeited deposit satisfies the late-cancellation fee — no further amount is charged. Applicable fees must be paid by EFT before another appointment can be scheduled.

No-Shows

Failure to arrive for a scheduled appointment is treated the same as a late cancellation, including forfeiture of any deposit paid. Repeated no-shows may result in a booking restriction until any outstanding amount is resolved.

Rescheduling

Need a different time? Contact us via WhatsApp as early as possible. Rescheduling with more than 24 hours notice carries no fee; within 24 hours it is treated as a late cancellation.

Late Arrivals

Please arrive on time for your appointment. Arriving significantly late may shorten your service time or require rescheduling, subject to availability.

Soak-Off & Foreign Product Removal

Removal of an existing Nailed It Jess set or product applied elsewhere is charged separately. Foreign product removal may take longer and is priced accordingly — see the price list for details.

Nail Art Pricing

Nail art such as French tips, freehand designs, and 3D art is priced per nail or as a full set. Where a price range is shown, the final amount depends on the complexity of your chosen design.

Payment Methods

Deposits and outstanding balances are currently processed by EFT, recorded manually by Nailed It Jess. Card payment options may be added in future.

Prepare for Your Appointment

Arrive with clean, product-free nails where possible. Send any inspiration images ahead of your appointment. Let Jess know about any existing gel, acrylic, or other product that needs removing. Mention any damaged nails before your appointment begins. Select a soak-off add-on if existing product needs to be removed first. Contact the studio via WhatsApp if you're running late. Review your selected service, estimated duration, deposit, and cancellation policy before you arrive.

Full Cancellation Policy

Cancellations must be made at least 24 hours before the scheduled appointment. Cancellations made within 24 hours of the appointment may result in the client being liable for 50% of the appointment total before another appointment can be scheduled. For example, if the previous appointment total was R100, a cancellation fee of R50 may need to be paid before a new appointment can be booked. Applicable cancellation fees must be paid by EFT. Failure to arrive for a scheduled appointment is treated as a cancellation or no-show. Where a 50% booking deposit has already been paid, a cancellation within 24 hours of the appointment will result in the deposit being forfeited.

Policy version 2026-08-20

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